customer experience management (CXM), AI automation, custom software solution

Future-oriented hybrid agency

We help businesses improve customer experience with CXM strategy, automate operational workflows through AI automation, and design custom software solutions aligned to specific business needs.

We go through the requirements, we define goals, we approach the challenge, we deliver the solution, we measure results. By putting together creativity and technology, we put our focus on the ROI.

previously worked on

20+ projects

10+ industries

98% satisfaction

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Let’s make something together!

Our Services

Customer Experience (CXM) Consulting

We help businesses design, implement, and scale customer experience systems that drive measurable impact.

Our CXM consulting starts with understanding customer journeys, feedback loops, and internal workflows. We identify friction points, define clear experience goals, and design structured CX frameworks aligned with business outcomes.

From insight generation to governance and execution, we turn CX strategy into an operational system focused on adoption, performance, ROI & customer retention.

AI Agents & Automation

We automate repetitive tasks and complex workflows using AI agents and intelligent automation.

By analysing existing processes, we identify high-impact automation opportunities across customer support, operations, marketing, and internal systems. We then design and deploy AI agents that reduce manual effort, improve response times, and increase operational efficiency.

Every automation is purpose-built, secure, and integrated into your existing tools, delivering real productivity gains, not just experimentation.

Custom Software Solution & Web Development

We design and build bespoke software solutions for complex, custom business use cases.

From internal platforms to customer-facing applications, we develop systems tailored to your workflows, data, and scale requirements. Our approach focuses on clean architecture, usability, and seamless integration with existing tools and infrastructure.

The result is reliable, scalable software built to solve real problems and evolve with your business.

Testimonials

"I had the pleasure of working with Wase over the past several months and was consistently impressed by his high level of professionalism, strong commitment to delivery, and exceptional stakeholder management skills.

Wase successfully led the project from initiation through delivery and implementation, demonstrating great leadership, clear communication, and a structured approach throughout. He was always supportive of the team, approachable, and willing to go the extra mile to ensure alignment, overcome challenges, and keep processes running smoothly.

His ability to balance strategic oversight with hands-on problem solving made a significant positive impact on the project and the wider team. I would highly recommend Wase as a dedicated and highly capable professional."

Bernardo Ellis Estrada

CRM Product Owner at Nestlé

"I had the pleasure of collaborating with Wase for nearly a year on several key initiatives involving the Qualtrics platform. Throughout our partnership, Wase consistently demonstrated deep expertise in managing complex queries and played a pivotal role in the development of dashboards and workflows across a range of projects, including relational NPS, transactional NPS, and digital surveys.

What stood out most was Wase’s responsiveness and calm demeanor—no matter how complex the request or tight the timeline, he remained composed, solution-oriented, and incredibly easy to work with. His collaborative spirit and technical acumen made him a trusted partner and a valuable asset to our team.

I highly recommend Wase to any organisation looking for a reliable, knowledgeable, and personable expert in customer experience platforms like Qualtrics."